RETURNS
Atelier Parra strives to create sustainable pieces that can be worn for a lifetime, and so, it is encouraged that you shop responsibly. Due to the cost and effort of shipping/packaging I am unable to take returns due to 'change of mind' and will only offer repairs/exchanges for mechanical faults.
Please check your size before purchasing, as everything is made to order. We cannot easily exchange items - resizing is available for an appropriate fee. With resizing, the customer must return the jewellery with tracked shipping at their own cost and risk. Resizing can also be done for you at your local jeweller or contact us and we'll help you with your doubts and questions.
REPAIRS
Atelier Parra encourages a 'slow-fashion' mindset - treat your pieces as an investment as opposed to a disposable fashion item.
All AP jewelry is thoroughly checked before it is sold, however, if your item should break, we can repair it and bring your precious piece back to life. Repairs are done on a case by case basis so contact us or flick us an email to arrange: juliana@atelierparra.com
- If a product has become defective due to wear and tear or poor care being taken of the item, an appropriate repair fee will apply (plus the return tracked shipping fee back to the customer). The customer must return the jewellery with tracked shipping at their own cost and risk.
- If a product has become defective due to no fault of the customer, Atelier Parra will cover postage and repair costs to bring the piece back to life.
We offer a 12 month warranty on handmade AP parts to protect you against faults due to craftsmanship.
We offer a 6 month warranty on parts not handmade by AP such as necklace chains, earring parts, etc.
Please don’t hesitate to contact me at juliana@atelierparra.com
RETURNS
Atelier Parra strives to create sustainable pieces that can be worn for a lifetime, and so, it is encouraged that you shop responsibly. Due to the cost and effort of shipping/packaging I am unable to take returns due to 'change of mind' and will only offer repairs/exchanges for mechanical faults.
Please check your size before purchasing, as everything is made to order. We cannot easily exchange items - resizing is available for an appropriate fee. With resizing, the customer must return the jewellery with tracked shipping at their own cost and risk. Resizing can also be done for you at your local jeweller or contact us and we'll help you with your doubts and questions.
REPAIRS
Atelier Parra encourages a 'slow-fashion' mindset - treat your pieces as an investment as opposed to a disposable fashion item.
All AP jewelry is thoroughly checked before it is sold, however, if your item should break, we can repair it and bring your precious piece back to life. Repairs are done on a case by case basis so contact us or flick us an email to arrange: juliana@atelierparra.com
- If a product has become defective due to wear and tear or poor care being taken of the item, an appropriate repair fee will apply (plus the return tracked shipping fee back to the customer). The customer must return the jewellery with tracked shipping at their own cost and risk.
- If a product has become defective due to no fault of the customer, Atelier Parra will cover postage and repair costs to bring the piece back to life.
We offer a 12 month warranty on handmade AP parts to protect you against faults due to craftsmanship.
We offer a 6 month warranty on parts not handmade by AP such as necklace chains, earring parts, etc.
Please don’t hesitate to contact me at juliana@atelierparra.com